Customer Care

Shipping Policy

We process all orders within 1–2 business days after purchase.

Standard delivery time to the United Kingdom is 5–10 business days, depending on your location.

A tracking number will be provided as soon as your order has been dispatched.

If your order is delayed for more than 15 business days, you may request a full refund or a free replacement.

You may request a return within 14 days of receiving your item.

The product must be unused, in its original condition, and with all packaging intact.

Refunds will be processed to the same payment method used at checkout.

To start a return, please contact us at contact@vibeslight.com with your order number.

We respect and protect the privacy of our customers.

Information collected (such as name, email, address, and phone number) is used solely to process and deliver your order.

We do not sell, trade, or share your personal data with third parties.

You may request deletion of your data at any time by emailing contact@vibeslight.com.

By purchasing from Vibeslight, you agree to our stated shipping times and policies.

Please note that product colours may vary slightly due to different lighting or screen displays.

We reserve the right to update prices, policies, and website information at any time.

For any questions, please contact us at contact@vibeslight.com